Frequently Asked Questions

Yes. We provide wheelchair transport for medical appointments, clinic visits, specialist appointments and hospital visits in and around Monash. We recommend booking ahead and sharing the appointment time, pickup address, drop-off address, return trip needs and any mobility details so we can plan the booking properly.

Yes. We accept MPTP cards for eligible passengers. Please let us know at the time of booking if you plan to use an MPTP card so we can note it with your trip details. We do not publish fixed fares online because pricing can depend on the trip, passenger needs and booking requirements.

Yes. We provide NDIS transport support for participants who need wheelchair taxi or accessible transport in Monash. We can assist with transport for appointments, local travel, aged care-related trips, school transport and other approved travel needs. Please share your booking details and any agency or plan-related requirements when arranging the trip.

Yes. We provide wheelchair airport transfers from Monash for passengers who need accessible taxi transport to or from the airport. Airport bookings are best arranged in advance so we can plan the pickup time, luggage needs, wheelchair type, carer travel and any return trip details.

Yes, same-day wheelchair cab bookings may be possible when a suitable vehicle and driver are available. Because wheelchair transport often needs extra planning, we recommend calling as early as possible. Same-day bookings are not guaranteed, but we will do our best to help when availability allows.

Please share the pickup address, drop-off address, date, time, wheelchair type, passenger details, whether a carer or support person is travelling, return trip needs, payment method and any special mobility or support requirements. Clear booking details help us arrange the right wheelchair cab and reduce delays.

We can carry many manual wheelchairs, electric wheelchairs, mobility scooters and larger mobility devices, subject to safe vehicle suitability. Please tell us the wheelchair or scooter type when booking, especially if it is large, heavy or has special access needs. This helps us confirm whether the booking can be handled safely.

Yes, we can assist many passengers who travel with mobility scooters, subject to safe vehicle suitability. Scooter size, weight and access needs can vary, so we ask you to share the scooter details before the booking is confirmed. This helps us check the safest and most suitable transport arrangement.

With one wheelchair, up to six passengers may be able to travel with the wheelchair passenger. With two wheelchairs, up to five passengers may be able to travel. Final capacity can depend on the wheelchair type, mobility equipment, luggage and booking details, so we recommend confirming passenger numbers when you book.

Yes. We provide aged care transport and wheelchair taxi bookings for elderly passengers, seniors and aged care residents in Monash. Our service can support medical visits, hospital appointments, family visits, local trips and transport arranged by family members, carers, support workers or aged care staff.

Yes. Family members, carers, support workers and aged care teams can book wheelchair taxi transport for aged care residents. Please provide the passenger’s pickup location, destination, wheelchair or mobility details, appointment time, carer travel needs and return trip requirements so we can make the booking as smooth as possible.

Yes. We provide wheelchair school runs and disability school transport bookings by advance arrangement in Monash. These bookings should be organised early so we can understand the student’s transport needs, wheelchair or mobility requirements, pickup and drop-off details, carer arrangements and any important support information.

Yes. We accept TAC transport bookings where applicable for eligible wheelchair taxi or accessible transport needs. Please share the trip details, claim-related booking information and any required documentation or agency instructions when making the booking. TAC-related travel can depend on approval and eligibility, so details should be confirmed before travel.

Yes. We accept WorkSafe transport bookings where applicable for eligible passengers who need wheelchair taxi or accessible transport for appointments, recovery-related travel or approved trips. Please provide the booking information, claim-related details and any agency instructions so we can help arrange the transport correctly.

Yes. We provide hospital transport for wheelchair passengers, elderly passengers, NDIS participants and people with disability across Monash. We can help with planned hospital visits, discharge-related travel when suitable, specialist appointments and return trips. We are a transport provider, not an ambulance or emergency medical service.

Our website and main focus are for City of Monash wheelchair taxi bookings. If your trip starts in Monash or relates to a Monash passenger, you can contact us with the pickup and drop-off details and we will let you know whether we can assist with the booking.

Advance bookings can be arranged 24/7 through the booking process, and phone support is available from 7 am to 6 pm. For urgent same-day wheelchair taxi requests, please call during phone hours. We recommend one-day advance notice whenever possible so your trip can be arranged properly.

Our phone support is available from 7 am to 6 pm. Advance bookings can still be submitted at any time through the booking process. If your trip is urgent, calling during phone hours is the best way to check availability and get a faster response.

Yes. You can use our website booking form to send your wheelchair taxi booking details. The form is helpful for future bookings because you can provide the pickup address, destination, date, time, wheelchair type, passenger details, carer information, payment method and any special requirements in one place.

Please call if your booking is urgent, same-day, time-sensitive or needs a quick answer. The booking form is useful for planned trips and future bookings, but phone contact is better when you need to check availability quickly or explain detailed transport needs.

No. We do not show fixed prices or starting prices online because wheelchair taxi bookings can vary by trip distance, timing, passenger requirements, payment method and booking details. Please contact us or submit the booking form so we can understand the trip and guide you with the next step.

Yes. Monash Wheelchair Cabs operates as a registered Booking Service Provider. We are an Australian owned wheelchair cab service with experienced drivers and a clear focus on accessible transport for wheelchair passengers across the City of Monash.

We have provided wheelchair taxi services since 2009. Over the years, we have supported many wheelchair passengers, elderly passengers, people with disability, carers, families, agencies and support workers with safe, practical and reliable transport bookings.

Yes. Maxi taxi bookings are available, but our main focus is wheelchair taxi and wheelchair cab transport in Monash. If you need a maxi taxi booking, please contact us with the passenger numbers, pickup details, destination and any wheelchair or mobility needs so we can guide you properly.

Yes, two wheelchair passengers may be able to travel together, subject to vehicle suitability and booking details. With two wheelchairs, up to five additional passengers may be able to travel. Please tell us the wheelchair types and passenger numbers when booking so we can confirm the arrangement.

Yes. Return trips can be arranged for medical appointments, hospital visits, airport transfers, aged care trips, school runs and local travel. Please share the return pickup time if known. If the return time is uncertain, let us know when booking so we can discuss the most practical option.

Please contact us as soon as possible if your appointment time, pickup time or return time changes. We will do our best to adjust the booking where availability allows. Early notice gives us the best chance of updating the trip without affecting your travel plans.

Please share any mobility, behavioural, communication or support requirements when booking. This helps us understand the passenger’s needs and arrange the most suitable transport plan. We provide transport support, but we do not provide personal care, nursing care or medical care.

Yes. Support workers, carers, family members, aged care staff and agencies can book wheelchair taxi transport on behalf of a passenger. We ask the person making the booking to provide clear passenger details, contact information, trip requirements, wheelchair type and any payment or agency-related information.

No. We provide wheelchair taxi and accessible transport bookings, not ambulance transport or emergency medical care. If the situation is a medical emergency, please contact emergency services. For planned medical appointments, hospital visits and non-emergency transport, we may be able to help with a wheelchair taxi booking.

You can book by calling 0405 741 489 or by submitting the website booking form. Please provide your pickup address, destination, travel date, travel time, wheelchair or scooter type, passenger numbers, carer details and payment method. One-day advance booking is preferred, and same-day bookings are subject to availability.